Newfoundland Power should also explain what measures are in place to ensure billing accuracy, reduce billing volatility and whether additional measures are being considered.
The Public Utilities Board is giving NL Power two weeks to explain why there have been so many inquiries involving high electricity bills recently. Newfoundland Power should also explain what measures are in place to ensure billing accuracy, reduce billing volatility and whether additional measures are being considered. As well, whether any billing errors were detected while reviewing customer inquiries. Newfoundland Power should also advise as to additional measures that it plans to take: i) to provide customers flexibility in the payment of increased billings and ii) to provide enhanced communication to customers in relation to this matter. The power utility has until March 21st to report back to the PUB.
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